Are Your Customer Service Expectations High Enough?
I got a phone call yesterday from a member, frantic, that she had lost her Part B coverage through no fault of her own. She aged into Medicare in Aug of 2017 but she was going to work until the end of 2017, so she would not need Medicare until 01/01/2018. She went to the Social Security office to get enrolled into Medicare with a start date of 01/01/2018. The CSR at Social Security Office opted out of Part B with no start date. My client tried to contact her to get it fixed,